Optimizing Review Responses, Managing Staff Controversies, and Location-Based SEO

Pain Points

  • Staff TikTok controversies going viral
  • Menu/price inaccuracies on third-party sites
  • “Revenge reviews” from declined refunds

Proprietary Systems

  • Reputation Command Center: Unified dashboard for 120+ platforms
  • Response Intelligence Engine: AI-assisted reply generation
  • Competitor Vulnerability Analysis: Identifying rivals’ weaknesses

Key Performance Indicators

  • 28% higher direct bookings via reputation optimization
  • 19% staffing cost reduction through employer branding
  • 42% faster recovery from health inspection reports

Premium Service Tier

  • Michelin guide consultation
  • Concierge reputation training
  • Crisis food safety response