Most crises start small: a customer complaint goes viral, an employee tweet misfires, old photos surface. Our 4-phase approach turns disasters into trust-building opportunities:
1. Preparation (Pre-Crisis)
Vulnerability audits
Crisis simulation drills
Spokesperson media training
Holding statement templates
2. Rapid Response (0-48 Hours)
24/7 crisis hotline activation
Legal/PR coordination
Social media command center setup
Stakeholder communication plans
3. Recovery (Weeks 1-4)
Corrective action implementation
Trust-rebuilding campaigns
Search result suppression
4. Reformation (Ongoing)
Process improvement plans
Continuous monitoring upgrades
Healthcare Provider Success Story Challenge: False malpractice accusations trending on Twitter Our Response:
Contained spread in first 3 hours
Coordinated legal/PR response
Launched transparency campaign
Result: 97% positive sentiment recovery in 8 weeks
Personal Crisis Protection We provide discreet crisis management for: